Returns & Replacements


Return/Exchange Policy
Lailides gladly accepts returns or exchanges on all unworn merchandise except for thongs and briefs. In order to protect the personal hygiene of all our customers, we simply cannot accept returns on thongs and briefs if the packaging has been opened. Returns must be received by Lailides within 30 days of purchase date. Merchandise that is received after 30 days will be returned to you. Sorry, there are no returns or exchanges on final sale or clearance merchandise.

Return for Refund
Please allow ten business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. A refund will be issued to your Paypal account for the value of the merchandise and any sales tax you may have been charged (D.C. residents only). Please note that we cannot refund any shipping charges.

Exchanges
Please allow 10 business days for your exchange to be processed. We will notify you via email of your exchange once we have received and processed the returned item. Your new choice will be shipped within 1-2 business days after receipt of original merchandise. We will send you a Paypal request for the additional shipping fees. If the requested item is out of stock, we will notify you by email or phone. You may either select a new item or we will be happy to issue a refund for the value of the merchandise and any sales tax you may have been charged (D.C. residents only). Please note that we cannot refund any shipping charges. If your new choice exceeds the cost of the original merchandise, we will send you a Paypal request for the difference.

How to Return Merchandise
To return an item, please email us at customerservice@lailides.com with "Return" as the subject and a brief note explaining your return. With your return package please also enclose a copy of your sales receipt with a brief note indicating whether you would prefer a refund or an exchange and a reason for the return or instructions for exchange. Please send your package via a prepaid, insured method to ensure a safe and documented delivery. Please do not send returns via certified mail or other signature required methods. You will be responsible for the cost of shipping merchandise back to us. We are not responsible for items that have been lost in transit to us.

Send Returns To:
LAILIDES
Attn: Returns
4623B MacArthur Blvd.
Washington, DC 20007.